Introduction to our Lean Dealers article series to enable dealers to start stronger after COVID19

By Nei Santa Barbara    When I began writing this article, it had been 27 years, 121 days, 7 hours, and 46 minutes since I started working in a car dealership. During this time, I witnessed the industry gradually adopting and emphasizing digital control tools and applications focused on sales. This emphasis is still evident at automotive congresses like #ExpoNADA (National Automobile Dealers Association) in the United States. At these exhibitions, more than half of the exhibi