Traditional KPIs vs Lean KPIs. FLOW focus.

By Nei Santa Barbara    When I began writing this article, it had been 27 years, 121 days, 7 hours, and 46 minutes since I started working in a car dealership. During this time, I witnessed the industry gradually adopting and emphasizing digital control tools and applications focused on sales. This emphasis is still evident at automotive congresses like #ExpoNADA (National Automobile Dealers Association) in the United States. At these exhibitions, more than half of the exhibi

By Pedro Simão, Lean Dealers Coach We, as dealerships have an obligation to take care of the safety of our team, suppliers, and customers. This care is manifested in the marking on the floors, in the appropriate handling of contaminated waste, and in the use of safety equipment, among many others. With the appearance of COVID-19, however, safety concerns have increased and measures must be even more efficient to prevent transmission of the disease. This is also a new value an